FAQ - Frequently Asked Questions
Shipping
How long does the delivery take?
Typically, orders are delivered within 4 to 7 business days, depending on the type of order and location.
Which parcel service will deliver the order?
Our logistics partners for shipping are DHL, UPS, FedEx and PostNL.
Are there any costs for shipping and returns?
Shipping costs: Shipping costs are between €4 and €11, depending on the size of the order and the region to which the order is delivered. The exact shipping costs are calculated at checkout after entering the address.
Returns: ...
Which countries do you ship to?
We ship within the EU to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Payment
What payment methods are available?
We offer the following payment methods:
PayPal
Visa
MasterCard
American Express
maestro
UnionPay
ShopPay
Apple Pay
Google Pay
How do I receive my invoice?
You will find the invoice as a PDF for download in the order confirmation that we send you after your order has been received.
If there are any problems with the invoice, please contact our customer service at techdraft@gmx.de or via the contact form .
Returns & Refunds
claim
We are sorry to hear that your item is defective or damaged. Please submit a claim by contacting us via email ( techdraft@gmx.de ) or directly via our contact form so that we can find a solution to the problem.
How is the refund made?
After we have checked the return, we will immediately refund the amount using the payment method you selected. Please note that this process can take up to 10 working days with some payment providers. We ask for your understanding.
How can I cancel my order?
All details regarding the cancellation policy can be found in our cancellation policy .
Who pays the shipping costs for returns?
As a customer, you bear the entire cost of the return shipment.
Scope of delivery
Prints with frames
Our framed prints are delivered securely packaged in a cardboard box.
They come already framed in one of our high-quality wooden frames and are equipped with a conventional hanging device that is suitable for both nails and poster mounts. This means the print can be hung up straight away.
Prints without frames
Our standard prints are shipped rolled in sturdy cardboard packaging and padded with paper to ensure that the product reaches you safely and in the best quality.
Aluminium prints
Our high-quality aluminum prints are equipped with a conventional hanging device that is suitable for both nails and poster mounts.
They are delivered in a secure cardboard packaging padded with paper to ensure that the product reaches you intact and in the best quality.
Sustainability
Sustainable materials and production
All our products are made from environmentally friendly and sustainable materials and produced in accordance with international and national product safety regulations.
Responsibly sourced materials
We always strive to use materials from responsible sources.
Our paper prints are made from paper and wood from sustainably managed forests using a sustainable forest management system.
